INSTOCK NOW PRIVACY POLICY
This Privacy Policy sets out the approach which Instock Now will take in relation to the treatment of Personal Information. It includes information on how Instock Now collects, uses, discloses and keeps secure, individuals' Personal Information.
1. Collection
1.1 - Instock Now will only collect personal information where the information is necessary for Instock Now to perform one or more of its functions or activities. In this context, "collect" means gather, acquire or obtain by any means, information in circumstances where the individual is identifiable or identified.
1.2 - Instock Now collects personal information primarily to supply customers with the products and items ordered from it and its related stockists. Instock Now also collects and uses personal information for secondary purposes including:
- billing and account management
- to provide individuals with information about promotions and sales, as well as the products and services of Instock affiliated stockists.
- to enhance the online shopping experience by displaying products and/or services that match the personal preferences of individuals based on their previous website browsing history and/or buying activity.
1.3 - Instock Now will not collect sensitive information from individuals except with consent and only where it is necessary for Instock Now to collect such information for an activity or function.
1.4 - Instock Now will not collect personal information secretly or in an underhanded way.
1.5 – Instock Now will take steps to ensure that individuals on purchased lists are or have been notified of the information as outlined at 1.3.
2. Use
2.1 - Instock Now will obtain an individual's consent for use of non-sensitive personal information for secondary purposes at the time of collection, unless the use is a related secondary purpose which would be within the relevant individual's reasonable expectations.
2.2 - Instock Now uses personal information primarily for the purposes listed in 1.2 above.
2.3 - If Instock Now relies on the direct marketing exception to direct market to individuals it will ensure that:
- the individual is clearly notified of their right to opt out from further direct marketing;
- the individual is given an opt out in all further instances of direct marketing if they have not previously chosen to opt out; and
- if the individual opts out of all direct marketing the Opt Out will be respected by Instock Now and all its related stockists
2.4 - Instock Now will not use sensitive information for direct marketing.
2.5 - Instock Now may use personal information to avoid an imminent threat to a person's life or to public safety. It may also use personal information for reasons related to law enforcement or internal investigations into unlawful activities.
2.6 - Instock Now will not use personal information without taking reasonable steps to ensure that the information is accurate, complete and up to date.
3. Disclosure
3.1 - Instock Now may disclose personal information to related or unrelated third parties if consent has been obtained from the individual. This will include obtaining the individual's consent for disclosures made under the credit reporting requirements of the Privacy Act.
3.2 - Instock Now may disclose personal information to unrelated third parties to enable outsourcing of functions (such as billing, customer relations management and order fulfillment), where that is disclosure or use for a related secondary purpose and has been notified to individuals or where such disclosure is within the individual's reasonable expectations.
3.3 - Instock Now will take reasonable steps to ensure that its contracts with third parties include requirements for third parties to comply with the use and disclosure requirements of the Privacy Act.
3.4 - Instock Now may disclose personal information to law enforcement agencies, government agencies, courts or external advisers where permitted or required by law.
3.5 - Instock Now may disclose personal information to avoid an imminent threat to a person's life or to public safety.
3.6 - If a disclosure is not for a primary purpose; is not for a related secondary purpose; or upfront consent has not been obtained, Instock Now will not disclose personal information otherwise than in accordance with the exceptions set out at 3.1 to 3.5 above.
3.7 - Instock Now does not generally sell or share its customer lists on a commercial basis with third parties but if it did, it would only do so if we had the appropriate consent of the individual involved. If the consent provided is conditional, Instock Now will take steps to ensure (by contract) that the use of its customer list by third parties does not exceed the scope of the consent.
4. Information Quality
4.1 - Instock Now will review, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved.
4.2 - Instock Now will take steps to destroy or de-identify personal information after as short a time as possible and after a maximum of seven years from the date of the last customer interaction, unless the law requires otherwise.
5. Information Security
5.1 - Instock Now requires employees and contractors to perform their duties in a manner that is consistent with Instock Now’s legal responsibilities in relation to privacy.
5.2 - Instock Now will take all reasonable steps to ensure that paper and electronic records containing personal information are stored in facilities that are only accessible by people within Instock Now who have a genuine "need to know" as well as "right to know".
5.3 - Instock Now will review, on a regular and ongoing basis, its information security practices to ascertain how ongoing responsibilities can be achieved and maintained.
Contacting Instock Now
If you require further information regarding Instock Now's Privacy Policy, you can contact us via email at orders@instocknow.com.au
